If something isn’t right, we’re here to help.
If you are not satisfied with our services, customer service or our communication regarding your training course enquiries, you have the right to make a complaint or an appeal. We take any complaint or appeal very seriously, as one of our values here at AusQ Training is high standards of customer service. Our goal is to ensure that all of our customers have positive experience from start to finish and in all their dealings with us.
There are 5 ways you can reach us to discuss and raise any matters of concern, complaint or an appeal:
- Phone us on 08 6118 4558. We are open from 7.30am-4pm Monday to Friday
- Submit an online Complaints & Appeals Form – see below
- Email our Customer Support team click here
- Send a written complaint to: PO Box 5355 Bunbury WA 6230
- In person at our main office, located at 10 Allnut Court, Bunbury WA 6230
How we resolve complaints & appeals?
We suggest that you give us a call – the quickest way to resolve your complaint or appeal is by speaking with one of our team. Alternatively, you are welcome to send an email or letter. Either way, we will respond to your complaint or appeal within three (3) business days of receiving it and provide you with an indication of the next steps of what will be done to resolve your complaint or appeal.
If the person who initially deals with your complaint or appeal is unable to solve your problem our RTO Manager will take responsibility for your issue. A record of your complaint or appeal is kept so we can keep you informed of the progress and outcome.
When you lodge a complaint or appeal with AusQ Training, where possible one person from our team will be your contact person to communicate with you directly when resolving your concern/s.